99Wickets Privacy Policy

1. Introduction

Welcome to 99Wickets. We, the operators of the 99Wickets platform, deeply respect your privacy. This Privacy Policy is designed to clearly explain what personal information we collect, why we collect it, how we use it, and how we keep it secure.

By using our website or app, you are considered to have agreed to this Privacy Policy. If you have any objections to any part of it, please contact us before using our services.

2. What Information Do We Collect?

When you register and use our services on 99Wickets, we may collect the following types of information:

Personal Information:

• Full name, date of birth, and gender
• Mobile number and email address
• Home address and National ID number (for KYC verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, etc.)

Automatically Collected Data:

• IP address & device information
• Browser type and operating system
• Site access times and page view history
• Data collected from cookies and tracking technologies

Gaming Activity Data:

• Betting history, win/loss records
• Deposit and withdrawal amounts and dates
• Promotion and bonus usage details

3. How Do We Use Your Data?

99Wickets uses your data for specific, legitimate purposes. Our primary purposes are:

• Account Management: Completing the registration process and keeping your account secure
• Identity Verification: Conducting KYC procedures to prevent fraud and money laundering
• Financial Transactions: Processing deposits and withdrawals securely
• Customer Support: Providing fast resolution for any issues or questions you may have
• Marketing: Sending promotions and offers tailored to your preferences (with your consent)
• Platform Improvement: Analyzing user experience to improve service quality
• Legal Obligations: Fulfilling requests from government or regulatory bodies
• Responsible Gaming: Monitoring your gaming habits to help prevent addiction

4. Data Sharing & Disclosure

99Wickets fully respects your privacy. We may share your information with third parties only in the following limited circumstances:

• Payment Processors: Only the information necessary to process your financial transactions is shared with trusted payment gateway providers.
• Technology Partners: Technology companies that support platform operations may access data only within the limits defined by their contracts.
• Legal authorities: Information may be disclosed to government authorities when required by law or court order.
• Fraud Prevention: We may cooperate with regulatory authorities in investigations into fraud or money laundering.

Outside of the cases mentioned above, we do not sell, rent, or transfer your data to any third party.

5. Data Security Measures

We use industry-leading technology to protect your personal and financial data at 99Wickets. Our security framework includes:

• SSL/TLS protocol with 256-bit AES encryption
• Two-Factor Authentication (2FA) support
• Real-Time Fraud Detection System
• Regular security audits and penetration testing
• Anti-Money Laundering (AML) Monitoring
• Data stored in secure data centers

Please be aware, however, that no data transmission over the internet is completely secure. While we take every measure to protect your information, your own cyber awareness is equally important.

6. Cookies & Tracking Technologies

99Wickets uses cookies and similar tracking technologies on its website and app to enhance user experience. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and core site functionality
• Performance Cookies: Used to analyse site speed and performance
• Functional Cookies: Used to remember your language preference and site settings
• Analytics Cookies: Helps improve the platform by analysing user behaviour

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain core features of the site.

7. Your Rights

You have several important rights regarding your personal data at 99Wickets:

• Right to Access: You have the right to know what data we hold about you and to request a copy.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to restrict processing: In certain circumstances, you can request that we restrict how your data is used.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.
• Right to Complain: If you are dissatisfied with how we process your data, you have the right to lodge a complaint with the relevant authority.

To exercise these rights, please contact us at the email listed in the Contact section below.

8. How Long Is Your Data Retained?

99Wickets retains your data only for as long as necessary to fulfil the purposes for which it was collected. As a general rule:

• Active accounts: Data is retained for as long as your account remains active
• After account closure: A minimum of 5 years, in accordance with legal and regulatory obligations
• Financial transaction records: May be retained long-term for tax and legal purposes
• Marketing consent: Until you withdraw your consent

Once the applicable retention period expires, data is securely deleted or anonymised.

9. Protection of Minors

99Wickets is strictly for adults. You must be at least 18 years old to use our platform.

We do not knowingly collect data from anyone under the age of 18. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated data.

10. Policy Changes

99Wickets may update this Privacy Policy from time to time. The effective date of each update will be published on this page.

For significant changes, we will notify you via email or an on-platform notification. Continued use of the site after any changes constitutes your acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

11. Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights, please get in touch with us:

• Email: support@99wickets.ws
• Live Chat: Click the Live Chat icon at the bottom right of any page on the site
• Response time: We typically respond within 24–48 hours

Our dedicated privacy team takes every request seriously and works to provide a prompt resolution.